Terms & Conditions

If you want to know where you stand with us then please read our terms & conditions... All the boring stuff!

Should you purchase any goods from our online shop, you will be contracting with Tiny Leaf Organics on the terms outlined. Please read these terms and conditions carefully. Please note that Tiny Leaf Organics reserves the right to amend these terms from time to time.

We do take all reasonable steps to make sure that the information on our website is up to date and accurate at all times. By purchasing goods you agree both to our Terms and Conditions and to receiving email marketing communications from us. You can opt-out of email marketing communications from us at any time by emailing us.

1.1 Your products may vary slightly from those images online, we cannot guarantee that your computer's/tablet/phone's display of the colours accurately reflects the colours of our products.
1.2 Tiny Leaf Organics does not warrant that this site, its servers or email sent from us are free from viruses or other harmful components. Tiny Leaf Organics will not be liable for any damages of any kind arising from the use of this website.
1.3 Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
1.4 Tiny Leaf Organics reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. Tiny Leaf Organics has the right but not the obligation to monitor and edit or remove any activity or content.
1.5 Tiny Leaf Organics takes no responsibility and assumes no liability for any content posted by you or any third party.
1.6  Medical Disclaimer: All content is for information purposes only and is not a substitute for professional medical advice. We have taken care in preparing the product information. However, we make no representation and give no warranty of any kind in respect of the information. It is advised to patch test all skin care products. Products containing essential oils are not required for babies skincare under 3 months of age as recommenced by midwives.

2.1 All content on this site, such as test. graphics, logos, button icons, image, audio clips and software is the property of Tiny Leaf Organics it its content suppliers and protected by international copyright laws.

3.1 Trademarks not owned by Tiny Leaf Organics or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tiny Leaf Organics or its subsidiaries.

4.1 Tiny Leaf Organics may terminate or suspend the supply of any goods displayed in the shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason, at any time and without notice. We have very small inventory and if any item you have added to your cart becomes unavailable, we will contact you via the email address provided and set out the options that are available to you.
4.2 You must be 18 years or over and to participate in Tiny Leaf Organics online order service.

5.1 We do not offer credit accounts. Items will be posted when full payment has cleared and reached our account.
5.2 We currently accept payments by Paypal.
5.3 On occasion we may issue vouchers or "money off" coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
5.4 We never sell or pass on our customer details. In addition we do not store customers’ credit card details. If you pay online then your payment will be processed by Paypal’s secure encrypted system which means that we never even see your credit or debit card details. We cannot be responsible if through no fault of our own your payment details are intercepted and used by third parties. And we cannot be responsible for fraudulent use of a lost credit card if this has not been reported to your credit card company.

6.1 Tiny Leaf Organics cannot accept any liability for any loss or damage to the products once they have been delivered in accordance with your instructions. If the order has been dispatched by courier, you can request the tracking number.
6.2 If products are returned to us as undelivered, we will attempt to contact you with the details provided when you submitted the order. We take NO responsibility for wrongly inputted email or paypal addresses. If we have to arrange a re-delivery you will be charged return delivery fee and a re-sending fee. If we have not heard within 14 days of item returning to us as undelivered we will refund the order payment deducting the returned item postage fee.
6.3 Delivery charges can be viewed on our postage & packing page. We reserve the right to change the shipping method, charge and carrier if required.

7.1 If you wish to exchange or return any items then you can cancel your order within 30 days of delivery to arrange a full refund or an exchange (to same value). The items will need to be returned to us.
We would appreciate it if you could give us a reason for your return therefore we enclose a return card in your parcel to enable us to monitor customer satisfaction.
7.2 We recommend that you ask for a receipt from Royal Mail as proof of posting as we cannot be held responsible if the item is lost in transit.
7.3 Once you have notified us that you are cancelling your contract by email, any sum debited to us from your credit card or Paypal account will be credited to your account within 14 days of receiving your order provided that the goods are received by us in the condition they were in when delivered to you.
7.4 All return costs are covered by the customer unless the items are damaged.
7.5 If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
7.5 If the service is complete and you have not notified us by email within 30 days of delivery of the return we have the right to decline return.
7.6 We except from time to time items may become damaged in transit however we reserve the right to decline if we feel the product has been tampered with as all items are strictly checked prior to dispatch.
7.7 We do not accept refunds/exchanges on skin/body products that have been used due to hygiene reasons & COVID 19.

Please contact us  for all enquiries or returns Email: hello@tinyleaforganics.com